i89 Frequently Asked Questions
Everything you need to know about i89 — from creating your account and depositing with bKash or Nagad, to cricket betting rules, bonuses, and staying safe while you play.
Welcome to the i89 FAQ page — your complete guide to getting started and making the most of your experience on Bangladesh's trusted online casino and sports betting platform. Whether you are new to i89 or a regular player, this page covers account setup, payments via bKash and Nagad, game rules, bonus terms, and our commitment to safe and responsible gaming. Read on to find clear, direct answers to the questions our players ask most.
Account & Registration
How do I create an account on i89?
Creating an i89 account takes under two minutes. Visit the i89 Login page, tap the registration option, enter your mobile number, choose a secure password, and confirm your details. You must be 21 years or older and a resident of Bangladesh to register. Once your account is created, you can immediately explore games and deposit using bKash, Nagad, or Rocket.
What documents do I need for KYC verification on i89?
i89 requires a valid government-issued photo ID for KYC — a National ID card (NID) is the most commonly accepted document. You may also submit a passport or driving licence. Upload clear, unobscured photos of both sides of your NID via the verification section of your account dashboard. Verification is typically completed within 24 hours on business days.
I forgot my i89 password. How do I reset it?
On the i89 login screen, tap the Forgot Password link and enter the mobile number linked to your account. You will receive a one-time password (OTP) via SMS. Enter the OTP, set a new password, and log in. If you no longer have access to your registered mobile number, contact i89 support at [email protected] for further assistance.
Can I have more than one i89 account?
No. i89 strictly allows only one account per player. Creating duplicate or multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you believe a second account was opened in your name without your knowledge, contact support immediately.
How do I close or deactivate my i89 account?
To request account closure, email [email protected] from the email address registered to your account. Include your registered mobile number and reason for closure. Withdrawing your remaining balance before closure is recommended. i89 also offers temporary self-exclusion periods of 30, 60, or 90 days for players who need a break — these can be requested via the same support channel without permanently closing your account.
Deposits & Withdrawals
How long does a bKash deposit take on i89?
bKash deposits on i89 are processed instantly in most cases — funds appear in your account balance within seconds of a successful bKash transaction. If a deposit does not reflect within 10 minutes, check that you used the correct i89 merchant number and that your bKash transaction was confirmed. Contact support with your bKash transaction ID if the issue persists.
What is the minimum deposit amount on i89?
The minimum deposit on i89 is ৳200 via bKash, Nagad, and Rocket. For Upay and Dutch-Bangla Bank mobile banking, the minimum may vary — check the deposit page within your i89 account for the latest limits. There is no maximum deposit cap, though very large transactions may require additional verification for security purposes.
What is the minimum withdrawal amount on i89?
The minimum withdrawal on i89 is ৳500 for bKash, Nagad, and Rocket. Withdrawal requests submitted before 6 PM Bangladesh Standard Time (BST, UTC+6) on a working day are typically processed the same day. Requests submitted after 6 PM or on weekends and public holidays are processed on the next working day. KYC verification must be complete before your first withdrawal is approved.
Does i89 charge any fees for deposits or withdrawals?
i89 does not charge platform fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges according to their current fee schedule. Check your bKash or Nagad app for the applicable service fee before initiating a transfer. i89 shows the net amount you will receive in your account before you confirm any withdrawal.
Can I deposit on i89 using a bank transfer from BRAC Bank or Islami Bank?
Yes, i89 supports direct bank transfer deposits from major Bangladeshi banks including BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Dutch-Bangla Bank (DBBL), City Bank, Sonali Bank, and others. Processing times for bank transfers are typically 1-3 business hours during banking hours. The minimum deposit via bank transfer is ৳1,000. Always use the unique reference code shown on the i89 deposit page to ensure your transfer is matched correctly.
Games & Gameplay
What cricket betting markets are available on i89?
i89 covers a comprehensive range of cricket betting markets, including match winner, top batsman, top bowler, total runs, fall of first wicket, run rate betting, and live in-play wagering. Major tournaments supported include the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, Ashes, and bilateral series featuring the Bangladesh Tigers. Odds are updated in real time during live matches.
Is i89 mobile-friendly? Can I play on my Android or iPhone?
Yes, i89 is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in your mobile browser with no app download required. The site is designed as a mobile-first experience, so all features — deposits, withdrawals, live cricket betting, slots, and live casino — work seamlessly on screens as small as 320px wide. For the best experience, use the latest version of Chrome on Android or Safari on iPhone.
Are the slot games on i89 fair? What is RTP?
All slot games on i89 use certified Random Number Generator (RNG) technology, which ensures every spin outcome is completely independent and unpredictable. RTP (Return to Player) is the percentage of total wagers a game pays back to players over time — for example, a 96% RTP slot returns ৳96 for every ৳100 wagered on average over millions of spins. RTP information is available in each game's paytable or info screen. i89 partners with reputable providers including Pragmatic Play, Microgaming, and NetEnt to guarantee certified fair play.
What live casino games does i89 offer?
i89's live casino section is powered by Evolution Gaming and Ezugi, offering real-time streaming with professional dealers. Available titles include Live Baccarat, Live Roulette (European and American), Live Blackjack, Teen Patti, Andar Bahar, Dragon Tiger, and game shows such as Crazy Time and Mega Ball. All live casino games require a funded account and are available 24/7. New live titles are added regularly.
Bonuses & Promotions
What welcome bonus does i89 offer to new players?
i89 offers a welcome bonus on your first deposit — the current offer matches a percentage of your initial deposit up to a specified maximum in BDT. Bonus terms, including the eligible minimum deposit and the wagering requirement, are displayed on the promotions page at the time of your registration. Always read the full T&C before claiming a bonus to understand the rollover conditions and any game restrictions that apply.
How do wagering requirements work on i89?
A wagering requirement (also called rollover) means you must wager the bonus amount a certain number of times before you can withdraw it as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. Cricket betting, slots, and live casino games may contribute at different rates toward completing the rollover — check the bonus terms for the exact contribution percentages per game category.
Does i89 offer free spins on slots?
Yes, i89 periodically offers free spin promotions on selected slot titles from providers like Pragmatic Play. Free spins may be awarded as part of a welcome package, a deposit reload bonus, or as standalone promotional rewards during festive periods such as Eid, Pohela Boishakh, or major cricket tournaments. Winnings from free spins are subject to the wagering requirement stated in the relevant promotion terms.
Does i89 have a VIP or loyalty programme?
Yes, i89 operates a tiered loyalty programme that rewards regular players with cashback, enhanced deposit bonuses, faster withdrawal processing, and dedicated account management. Players earn loyalty points on every real-money wager, which accumulate to unlock higher tiers. VIP members may receive personalexclusive bonuses, priority withdrawals, and invitations to special events during BPL or IPL season. Contact support to learn about your current loyalty tier status.
Safety & Responsible Gaming
Is i89 safe and legal for players in Bangladesh?
i89 is a safe and reliable platform that uses SSL encryption to protect all player data and financial transactions. The site is operated for the Bangladesh and South Asia market with a focus on secure, fair, and responsible gaming practices. All games use certified RNG technology. Players are responsible for ensuring that online betting is permitted under the laws of their local jurisdiction before participating.
What is the minimum age to play on i89?
The minimum age to register and play on i89 is 21 years old. i89 is strictly for adults aged 21 and above. Age verification is part of the KYC process — players who cannot verify their age will have their accounts suspended and any winnings voided. i89 does not knowingly allow underage gambling and encourages parents and guardians to use parental control software to prevent minors from accessing gambling sites.
How do I set deposit limits or take a break from gambling on i89?
i89 supports responsible gaming through several self-management tools. You can set daily, weekly, or monthly deposit limits directly from your account settings — once a limit is set, it cannot be increased until the cooling-off period expires. If you need a temporary break, you can request a time-out of 24 hours to 90 days by contacting support at [email protected]. For a longer self-exclusion, request a minimum 6-month exclusion through the same channel. i89 encourages players to use these tools proactively.
What should I do if I think I have a gambling problem?
If gambling is causing financial stress, relationship problems, or anxiety, we strongly encourage you to reach out for help. Contact i89 support at [email protected] to activate self-exclusion immediately — our team responds 24/7. You should also speak with a trusted friend or family member and consider seeking professional counselling. Gambling should always be entertainment, not a financial solution. i89 is committed to providing a safe environment and will always support players who need assistance.
Still Have Questions?
Our support team is available 24/7 to help with anything not covered here. You can also explore our games, check out cricket betting, or head straight to the casino.