i89 Privacy Policy

Last updated: January 2026

Introduction

Welcome to i89, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every player who registers and engages with our services. This Privacy Policy explains in clear terms what information we collect, how we use it, when we may share it, and what rights you hold over your own data.

By accessing or using the i89 platform — whether through our website, mobile interface, or any related service — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users of i89, including players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all other regions of Bangladesh.

Information We Collect

i89 collects personal information that you provide directly to us, as well as data generated automatically when you use our platform. The categories of information we collect include:

• Identity and contact details: full name, date of birth, email address, and phone number provided during account registration.
• Financial data: transaction records, deposit and withdrawal history, payment method identifiers (such as bKash or Nagad mobile numbers), and account balance information.
• Technical and device data: IP address, browser type and version, device identifiers, operating system, and session timestamps collected through cookies and server logs.
• Usage and behavioural data: pages viewed, games played, bet amounts, session durations, navigation paths, and feature interactions within the i89 platform.
• Verification documents: copies of government-issued identification, proof of address, or other KYC documentation when required for account verification purposes.

We collect only the minimum information necessary to provide you with a safe, functional, and compliant gaming experience. We do not collect sensitive personal information such as medical records or biometric data unless required by applicable law.

How We Use Your Information

i89 uses the information we collect for the following lawful purposes:

• Account management: creating, maintaining, and verifying your i89 player account, including identity verification (KYC) and age checks to confirm players are 21 years of age or older.
• Transaction processing: facilitating secure deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and Upay.
• Platform improvement: analysing usage patterns, game preferences, and user feedback to enhance the performance, stability, and content of the i89 platform.
• Customer support: responding to your queries, complaints, or requests via our support team in an accurate and timely manner.
• Fraud prevention and security: monitoring account activity to detect suspicious behaviour, prevent fraudulent transactions, and maintain the integrity of the platform.
• Responsible gaming compliance: tracking player activity to identify indicators of problem gambling, apply self-exclusion measures, and uphold our responsible gaming commitments.

Cookies and Tracking Technologies

i89 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in across sessions, and analyse how players navigate the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on the i89 platform, including account login and game loading. Your continued use of i89 constitutes your consent to our use of cookies as described in this policy.

Data Sharing and Disclosure

i89 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: we engage trusted third-party service providers (such as payment processors, fraud detection partners, and cloud infrastructure providers) who assist us in delivering the i89 platform. These providers are contractually obligated to process your data only as instructed by us and to maintain appropriate security standards.
• Legal and regulatory requirements: we may disclose your information when required to do so by applicable law, court order, or at the request of a competent governmental authority in connection with the investigation of suspected illegal activity.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. We will notify affected users via a prominent notice on our platform before any such transfer.

Under no circumstances will i89 sell your personal data to advertising networks, data brokers, or unrelated commercial entities. Your data is used solely to improve your experience on i89 and to comply with our legal obligations.

Data Retention

i89 retains your personal data for as long as your account remains active, or for as long as is necessary to fulfil the purposes described in this Privacy Policy. Following account closure, we may retain certain information for an additional period to comply with legal, regulatory, or audit requirements — typically up to five (5) years from the date of account closure, or as otherwise required by applicable law.

Anonymised or aggregated data — from which no individual can be identified — may be retained for longer periods for statistical, research, or business intelligence purposes. Such data is no longer considered personal data and falls outside the scope of this policy.

Data Security

i89 implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption to secure all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained in data protection best practices.

Despite our best efforts, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, i89 will notify affected users as promptly as practicable. We encourage users to choose strong, unique passwords and to avoid sharing account credentials with third parties.

Your Rights Over Your Data

i89 respects your rights as a data subject. Depending on the applicable laws governing your use of our platform, you may be entitled to exercise the following rights by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request its correction or update.
• Right to erasure: in certain circumstances you may request the deletion of your personal data, subject to our legal obligations to retain records for compliance and audit purposes.
• Right to restrict processing: you may request that we limit the way in which your data is used while a dispute or complaint is being investigated.
• Right to object: you have the right to object to the processing of your personal data for direct marketing or profiling purposes at any time.

To exercise any of these rights, please contact us at [email protected] with the subject line 'Data Rights Request'. We will respond to your request within a reasonable timeframe, and in any event within thirty (30) days of receipt. Identity verification may be required before we can process your request.

Third-Party Payment Processors

To facilitate deposits and withdrawals, i89 integrates with third-party payment service providers including bKash, Nagad, Rocket, and Upay. When you conduct a financial transaction on our platform, your payment information is transmitted directly to these providers using encrypted, secure connections. i89 does not store full payment credentials such as mobile banking PINs on our servers.

Each third-party payment provider maintains its own privacy policy governing the collection and use of your financial information. We encourage you to review the privacy documentation of any payment provider you use when transacting on i89. i89 assumes no responsibility for the privacy practices of third-party services outside our direct control.

Changes to This Privacy Policy

i89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where practicable, provide prominent notice within the platform. Your continued use of i89 following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way i89 handles your personal data, please reach out to our support team. We are available 24/7 to assist players across Bangladesh.

[email protected]