Terms & Conditions

1. Introduction and Acceptance

Welcome to i89, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the i89 website, mobile interface, and all associated services. By registering an account, logging in, making a deposit, or placing a bet, you acknowledge that you have read, understood, and agreed to be legally bound by these terms in their entirety.

i89 reserves the right to update or modify these Terms & Conditions at any time. Any changes will be communicated via the platform and will take effect from the date of publication. Continued use of i89 following such updates constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

2. Eligibility and Account Registration

To register and use i89, you must meet the following eligibility criteria:

• You must be at least 21 years of age. i89 is strictly an adult platform and does not permit access to minors under any circumstances.
• You must provide accurate, truthful, and complete information during registration. Supplying false details, including a false date of birth, is grounds for immediate account termination and forfeiture of any funds.
• Each individual may hold only one (1) account on i89. Creating multiple accounts, whether for personal use or to exploit bonus offers, is strictly prohibited and will result in the closure of all associated accounts.
• You must not be a resident of a jurisdiction where online gambling is prohibited. It is your responsibility to verify the legality of online betting in your location before registering.

3. Account Security and Verification

You are solely responsible for maintaining the confidentiality of your i89 login credentials. We strongly recommend using a strong, unique password and enabling any available two-factor authentication features. i89 will never ask for your password via email, live chat, or telephone. Any activity conducted through your account, whether authorised by you or not, is considered your responsibility.

• i89 may require identity verification (KYC) at any point, including before processing withdrawal requests. Documents typically requested include a government-issued photo ID, proof of address, and proof of payment method ownership.
• Failure to complete verification within a reasonable timeframe may result in temporary account restrictions. Accounts found to contain fraudulent documentation will be permanently closed and all funds forfeited.
• If you suspect unauthorised access to your account, you must contact i89 support immediately at [email protected]. We will investigate promptly and take appropriate action to safeguard your funds.

4. Deposits, Withdrawals, and Payment Terms

i89 accepts deposits and processes withdrawals exclusively through approved payment channels. Currently supported methods include bKash, Nagad, Rocket, and Upay. All transactions are denominated in Bangladeshi Taka (BDT). i89 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.

All withdrawal requests are subject to the following conditions:

• Withdrawals will only be processed to the same payment method used to make the original deposit. This policy is in place to prevent money laundering and ensure transaction integrity.
• KYC verification must be completed before any withdrawal exceeding ৳5,000 can be processed. This is a standard anti-fraud measure applicable to all accounts.
• i89 aims to process withdrawal requests within 24-72 hours under normal operating conditions. Delays may occur during periods of high volume or when additional verification is required.

5. Bonuses and Promotional Offers

i89 regularly offers promotions, welcome bonuses, free spins, cashback deals, and seasonal offers tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are governed by the following general conditions, as well as any specific terms communicated at the time of the individual offer:

• Bonus funds carry a wagering requirement that must be fulfilled before any associated winnings can be withdrawn. The specific rollover multiplier is stated on each promotion page.
• Bonuses are valid for the duration stated in the offer. Any unfulfilled bonus amounts will expire automatically at the end of the validity period and cannot be reinstated.
• i89 reserves the right to withdraw, modify, or cancel any promotional offer at any time if we detect misuse, collusion, or exploitation of bonus mechanics. Decisions made in this regard are final.
• Bonuses are non-transferable and may not be exchanged for cash except where explicitly stated in the offer terms.

6. Responsible Gaming and Player Protection

i89 takes responsible gaming seriously. We believe that gambling should remain an entertaining activity, and we are committed to providing tools and resources to help players stay in control. Players are encouraged to set personal deposit limits, session time reminders, and wagering caps directly through their account settings. If you feel that gambling is negatively affecting your daily life, we urge you to use our self-exclusion feature or contact our support team at [email protected] for guidance.

i89 strictly prohibits the use of the platform by individuals who have voluntarily self-excluded. If you have enrolled in a self-exclusion programme, you must not attempt to bypass or circumvent this restriction. Breach of a self-exclusion agreement may result in the permanent closure of your account and forfeiture of any remaining balance.

7. Prohibited Conduct

Users of i89 are prohibited from engaging in any of the following activities. Violation of these prohibitions will result in the immediate suspension of your account, forfeiture of funds, and may be reported to the relevant authorities:

• Using any automated tool, bot, script, or software to interact with i89 in a way not intended by normal human use. This includes any mechanism designed to gain an unfair advantage in games or betting markets.
• Attempting to launder money or use i89 as a vehicle for any financial crime, including but not limited to fraud, identity theft, or the proceeds of unlawful activity.
• Colluding with other players to manipulate game outcomes, exploiting software bugs or glitches for financial gain, or sharing account access with third parties in violation of these terms.

8. Intellectual Property

All content published on i89 — including but not limited to logos, trademarks, graphics, game interfaces, written content, and software code — is the exclusive intellectual property of i89 or its licensed content providers. You are granted a limited, non-exclusive, revocable licence to access and use i89 solely for personal, non-commercial betting and gaming purposes.

You may not copy, reproduce, distribute, publicly display, or create derivative works from any i89 content without express written permission. Unauthorised use of i89 intellectual property may result in civil or criminal liability under applicable law.

9. Limitation of Liability

i89 provides its platform on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the uninterrupted operation of the platform, the accuracy of odds or game data, or the fitness of the service for any particular purpose. To the fullest extent permitted by applicable law, i89 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including losses resulting from bets placed or games played.

In no event shall i89's total aggregate liability to any user exceed the total deposits made by that user in the ninety (90) days immediately preceding the claim. This limitation applies regardless of the form of action, whether in contract, tort, negligence, or otherwise.

10. Termination and Account Closure

Either party may terminate the account relationship at any time. If you wish to close your i89 account, please contact our support team at [email protected]. i89 reserves the right to suspend or permanently terminate your account under any of the following circumstances:

• You have provided false or misleading registration information, or you have failed to complete identity verification when required.
• You have engaged in any of the prohibited conduct listed in Section 7, or i89 has reasonable grounds to suspect that your account is being used for fraudulent, illegal, or abusive purposes.
• A regulatory requirement, court order, or law enforcement directive requires i89 to do so.

Upon account closure, any outstanding bonus balances will be forfeited. Verified real-money balances may be withdrawn subject to the standard withdrawal process and KYC requirements outlined in these terms.

11. Governing Law and Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to i89's operating jurisdiction. i89 aims to resolve all disputes quickly and fairly through our internal complaints process. If you have a complaint, please contact [email protected] in the first instance with full details of your concern.

i89 will acknowledge your complaint within 48 hours of receipt and provide a full response within 14 working days. Where a dispute cannot be resolved internally, you may seek resolution through an independent third-party mediator. i89 will cooperate fully with any such process conducted in good faith.

12. Contact and Support

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, our support team is available 24/7. You can reach us by email at [email protected]. For general queries, frequently asked questions, and self-help resources, please visit our FAQ page. i89 is committed to providing prompt, respectful, and helpful support to all registered players in Bangladesh.